To ensure clear communication to the drivers, the fleet management team toured the UK with a roadshow to explain the benefits both to the business and to drivers as well as clarifying any misunderstandings.
The ability to monitor driving standards encouraged drivers to adopt more considered driving styles and also enabled the vehicle’s whereabouts to be monitored at all times.īased on the results from the pilot scheme, Sanctuary Maintenance introduced the Webfleet solution to the rest of the fleet early in 2013 to maximise effective fleet management. In particular, our drivers’ speed awareness increased almost overnight, said Managing Director Dennis Evans. LINK was installed and within two months savings of 25% had been achieved on fuel costs, with other benefits quickly identified.ĭriving standards improved immediately. This focused on two regions and involved 80 vans. With this in mind, a decision was made to consider tracking vehicles as a means of driving down costs and improving service and Sanctuary Maintenance entered into a relationship with a Webfleet reseller. As part of an established programme to invest in service levels and customer experience, Sanctuary Maintenance’s next step was to look at the performance of the fleet.įuel and maintenance costs were an additional consideration, as higher fuel prices resulted in the fuel spend escalating. Improving performance to deliver a better experience for customersĪ core aim is to provide a top quality service for the customers of Sanctuary Maintenance clients. Fleet performance is critical to Sanctuary Maintenance’s objective of providing a quick and efficient response to customers’ requirements. Sanctuary has an in-house fleet comprising 600 light commercial vehicles. Sanctuary Maintenance operates a 24/7 365 days a year Customer Service Centre, based in Hull, which handles all customer calls and is responsible for the allocation of jobs to the maintenance teams operating in six regions throughout the UK. The Group manages around 94,000 units of accommodation, including more than 60 care homes.Īll maintenance on the Group’s housing stock is carried out through Sanctuary Maintenance, which has teams of fully qualified plumbers, electricians, gas engineers, gardeners, cleaners and general operatives. Sanctuary Maintenance is part of Sanctuary Group, a leading provider of housing and care homes across the UK. Ethical provider of property maintenance & facilities management
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